Well there a dirty little secret out there, one of the best systems for help desk request, IT requests, IT projects management or get creative and use for other business functions and processes. Its called Spice Works, its used by a few million companies - some very large, but still relatively unknown in small business circles.
Its robust and can pretty much handle any companies needs, it can be a little needy in its maintenance and that's were I come in, I have been through all the pitfalls and research and a slew of growing challenges the software requires, but it can be customized greatly and that's were most the challenges lie.
- Its help desk request form and interface is customizable
- It can also be used as a IT request or IT project request management tool
- It has layers of security including hierarchical roles
- It will automatically seek and find every peripheral, server, printer, scanner, workstation, laptop, copier etc and report on them
- Keeps track of licenses, makes recommendations, seeks intruding software, lets you know when a device needs maintenance or if a printer needs ink
I can come in set up Spice Works on your server (virtual too), run the scripts to enable device data gathering, customize the request interface and train on the very uses of this magnificent piece of software.
Let me demo, and lets talk about getting your company up to speed in the latest IT request and help desk software system, DID I MENTION THE SOFTWARE IS FREE, you have little maintenance, the software is remotely maintained by Spice Works, your business system, network system and equipment is maintained within the database on your server, I can create all the custom reports you need and train your administrators how to use it.
How long they keep it free is anybodies guess, so get on board now!
PH# (602) 930-3133